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User Guides

This section covers questions about release notes and user guides.

ClosedWhen are the User Guides updated?

At a minimum, the user guides are updated two days before each release.

ClosedWhy am I not receiving release note email?

Release notes emails are sent to Support Contacts and Community Users on your company Salesforce account. If you have verified with your representative that you are listed as either a Support Contact or a Community User and you are still not receiving emails, then:

  • Make sure that [email protected] and marketo.com are listed as safe senders in your email,

  • Make sure that our emails are not being filtered into your spam or junk mail, and

  • Verify that your IT team has not blocked [email protected] and marketo.com.

If you are still not receiving release notes emails, contact your account representative at Accruent.